Driven by a passion for crafting compelling products, I am dedicated to excellence and continuous improvement. Thriving on challenges and growth opportunities, my versatile background includes serving as a consultant for renowned brands, solving complex design problems. With a deep understanding of user experience design and a commitment to personal and professional development, I am excited for the next phase of my journey.
EXPERIENCE
Senior Product Designer, Partipost, Taiwan (Aug 2022 - Current)
Accomplished designer with expertise in leading design teams, developing design systems, conducting user research, creating intuitive interactions, collaborating with cross-functional teams, and driving design strategy and innovation.
+ Enhanced visual appeal and user experience of the Partipost App through UI revamp.
+ Established a cohesive design system for Partipost to ensure product consistency and alignment between design and development.
+Developed a streamlined design process to meet the growing team's needs.
+Strengthened collaboration between design and engineering teams.
Senior Product Designer, BTSE Taiwan ( Feb 2022 - Aug 2022)
Led a small team in designing their mobile app, creating intuitive interaction designs, collaborating with cross-functional teams, and contributing to design strategy and direction.
+ Defined the BTSE mobile app experience, clarifying the product position.
+ Redesigned the home page and trading history to establish a new direction for attracting new users and build up the trust.
+ Designed the NFT lottery campaign site, including experience guidelines and reusable design elements for future campaigns.
Level 2 IxD Designer, Frog Design, Shanghai (July 2021 - Feb 2022)
As a Level 2 Interaction Designer at frog, I successfully led the end-to-end design process, conducted user research, created intuitive interaction designs, collaborated with cross-functional teams, contributed to design strategy and innovation, mentored junior designers, and engaged with clients.
+ Facilitated the digital transformation of a financial industry client by redesigning their internet banking experience.
+ Led a small team in establishing a design system and developing interaction guidelines for the client's designers.
+ Strengthened client and third-party developer relationships, ensuring successful project completion.
+ Received an exceptional year-end performance review, an uncommon recognition for designers with less than a year of tenure.
UX/UI Designer, Partipost, Taiwan //July 2020 - July Current
The first UX/UI designer in this Saas start-up company within an agile development framework. Primarily responsible for building the design system and design process, providing IxD documentations and UI guidelines for projects to solve different problems for end-user and business partner products including the core Partipost App providing campaigns for nano/micro/macro influencers to post branded content on their social media for promoting clients’ products/services and Partipost management service that helps clients manage their social media content and engage influencers.
+ Design system for the Partipost management service and Partipost App.
+ Creation of a Partipost design process to enable highly productive communication between designers and developers.
+ Interface and feature changes for the Partipost app specifically to address Apple App Store policy compliance.
+ Batching system design : Speeding up review process from client brand side.
+ Poll and tag system design : A faster way for client brands to find perfect influencers for their campaign.
UX Designer - ARK Design - Shanghai // 2019
Primarily response for research, user experience design and exploring opportunities for new technologies to be used in the usability test for creating a better user experience.
+ Retail experience design for an international smartphone brand
+ Mobile App design for an international Car brand
+ Financial App design for a Chinese brand
Interactive Designer - MorrowAgent - Shanghai // 2017- 2019
Primarily I was responsible for concept design, exploring opportunities for new technologies to be used in interactive products, project management, technical implementations.programming and design of interactive products. I brought in two of key clients to the agency: Denso and Simple Life musical festival.
+ Key concept and implementation roles in the project Watcher which won first prize at the
Shanghai Design Week Xintiandi Device Contest.
+ Research,UX/UI design and host user interviews for the Denso 2035 Shanghai UX project.
+ Lead design of Guitar Lee space design in Simple Life music festival.
UX/UI Freelancer - Jelly(IINU) - London // 2017
Responsible for the UX/UI design of professional kitchen IoT products, focusing on efficient development. How to design the interface to meet the needs of the users ,making it possible to complete the workable prototype at a high speed. The goal of the product is to promote the efficiency of professional kitchen preparation, help the chef manage the menus and recipes, and manage the operation of the restaurant. The product is now testing and preparing for the first phase of funding.
UX Intern - Q-Bot Floor Insulation London // 2016 Summer
Projects and responsibilities included: Design and user testing of the new user experience and interface for an industrial insulation installation robot and its control system software. Physical Design of new survey robot’s robot control unit and product casing. Design of the corporate website.
Ｗorking holiday - Australia // 2012 - 2014
A variety of jobs as Pharmaceutical factory operator, waiter, restaurant manager, salesman, resulting in meeting a lot of interesting people. Building a deep understanding of different cultures.
Financial Consultant - First Commercial Bank - Taiwan // 2010 - 2012
Analyse global markets and recommend investment targets for clients. Data analysis and asset management advice. Including direct responsibility for sales up to NT$12,000,000
Store Manager - Shi-Mu co. ltd - Taiwan // 2009 - 2010
Management of sales performance, Inventory, and human resource. Marketing and customer engagement strategies. Direct responsibility for sales up to NT$ 1,500,000.
Junior Piping Engineer - CTCI Taiwan // 2007 - 2008
Piping routing design, stress analysis, checking and certification using 3D CAD / CAM environment. Major project:Lungmen Nuclear Power Station.
EDUCATION
Royal College of art Innovation Design Engineering - M.A. England 2015-2017
Imperial College of London Innovation Design Engineering — M.Sc England 2015 - 2017
National Taiwan University Engineering Science & Ocean Engineering -B.Sc Taiwan 2003 - 2007
CONTACT
E-mail : jen-hsien.chiu@network.rca.ac.uk
Phone : +886 901-394-947
